AI · SEMICONDUCTOR · FACT CHECK
SKD WIREPartly True
A viral claim that a single one-star review can lead to its deletion on Coupang Eats has been assessed as partly true, based on the company's published review operation policy and related materials.
The claim circulating online, presented alongside screenshots of a Coupang Eats owner-facing page, alleges that leaving a one-star review results in the review being removed. The screenshots circulated with the claim show an image hosted on the Baemin owner-image CDN, tied to a post dated August 5, 2025.
Coupang Eats' review operation policy was reachable through its notice page, though one previously linked PDF returned a 404 error and has been replaced by a notice page. The assessment drew on 12 primary sources in total. Based on the policy as currently published, the assertion that reviews are deleted simply for receiving a one-star rating could not be fully substantiated, but neither was it flatly contradicted.
The deletion claim does not hold up in full, but some elements are consistent with the policy materials available. The claim is therefore rated Partly True.
Verdict: Partly True
