Mostly True
Hwaseong City in Gyeonggi Province is operating a pilot program in which AI connects to administrative information systems to look up records and process reservation requests on behalf of residents, according to claims assessed against reports from Gyeonggi Province and regional media.
Under the pilot, the AI is able to access the city's administrative information to retrieve information and submit reservation applications, moving beyond simple chatbot-style question answering toward task execution.
The program is described as a trial operation (시범 운영) rather than a fully deployed service, and details such as which specific administrative services are covered and the pilot's duration were not confirmed in the available reporting.
An image published by Gyeonggi Province's official website could not be retrieved during review due to a DNS block, so provincial-level documentation of the program was not directly accessible.
The claim centers on two functions — information inquiry and reservation application — both of which are consistent with the described pilot. Broader claims about the system's accuracy, user volume, or expansion plans were not established by the sources reviewed.
Verdict: Mostly True